Refunds and Exchanges

Hopefully you will be delighted with your purchase. 
However, in the unlikely event you are not totally satisfied you have 14 days from receipt in which to notify me and return the goods. It is necessary to inform me of your intent to return, prior to shipping.
Items must be returned in a secure parcel, in original condition, unused, unworn, undamaged and devoid of odours eg. smoke, perfume, for a full refund and to avoid a reduction in the reimbursement.
I will arrange a replacement (where agreed) or refund within 14 days of receipt of returned goods.

Please obtain a Certificate of Posting or send Tracked for your own insurance, should the parcel become lost.
The cost of return shipping is your (the buyers) responsibility.

International buyers outside the EU when returning an item, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges and attach a completed customs declaration. I am not responsible for any returns stopped at Customs due to not being clearly marked. In this instance you will be responsible for any Customs and admin costs incurred.

It is the buyers responsibility to ensure correct initial / spelling or measurement is given for any personalized, bespoke or customized items. For obvious reasons it is not possible to re sell, and therefore accept returns on personalized, bespoke and customized items. 

Should your parcel arrive damaged please let me know upon receipt. Photographs of the item and packaging will be required, and in some cases the item and packaging returned for Royal Mail inspection, so a postal claim can be filed. A full refund will be given.

Lost - Royal Mail will not consider a parcel lost until at least -
18 working days have passed for UK mail
25 working days have passed for Europe
32 working days have passed for Rest of World 
Majority of parcels do turn up eventually, your patience will always be appreciated.  

Undeliverable - Items that are returned to me as undeliverable will be reshipped at the buyer's expense. 

Terms of business: All sales are subject to UK and EU law.