Payment                                       

Secure payment can be made using Paypal. Payment will simply be taken from your credit/ debit card. Your bank details are not disclosed to tlcHaberdashery. Items will always be posted to the address supplied via Paypal, so please check your details are up to date. If you want an item sent to an alternative address, this must be updated on your order before proceeding to checkout. 

tlcHaberdashery does not disclose customers information to third parties. 
Shipping

Orders are dispatched within 6 - 9 business days, as items are handmade to order.  If however this is not possible due to unforeseen circumstances, you will be informed of the soonest date your order can be dispatch.  

UK orders - items will be sent by 1st class postage via Royal Mail, estimated by Royal Mail to arrive within 1 - 3 business days from date of posting. Depending upon the value of the package a "signed for" service may be used.

Order value         0 - £16 P&P per order  £2.00
                   £16.01 - £29
                          £4.30
                   £29.01 - £72
                          £5.30
                   £72.01 - and up
                          £10.00

INTERNATIONAL ordersRoyal Mail advises that Airmail takes approximately 10 business days to arrive in the country of destination. Delivery to recipient is then dependent on customs and the local mail carrier. Delivery could take up to 6 weeks or longer, especially at busy periods and to remote areas, or if held up at customs. 

International buyers are responsible for any duties and customs charges that may be incurred. Including any handling fee for collecting these taxes. 
A customs label is required for all parcels that have a destination outside of the EU. Please do not ask me to mark the items as a gift, or to under-report the value. I would recommend checking the import threshold for your country.

 Europe 
 Order value         0 - £16 P&P per order  £3.50
                    £16.01 - £29                          £5.00
                    £29.01 - £72                        £10.00
                    £72.01 - and up
                        £16.00
 US & Canada
 
 Order value         0 - £16 P&P per order  £4.25
                    £16.01 - £29                             £5.10
                    £29.01 - £72                        £11.00
                    £72.01 - and up                           £18.50
 Rest of World
 
 Order value         0 - £16 P&P per order  £4.50
                    £16.01 - £29                             £5.50
                    £29.01 - £72                        £11.30
                      £72.01 - and up                        £19.00

Cancellation 

Orders may be cancelled before they are shipped and will be refunded in full. This does not apply to personalized, bespoke and customized items.
However, should you have a change of heart prior to shipment please contact me  tlc.haberdashery@btinternet.com
I will do my best to accommodate, depending upon the stage of manufacture.
This form can be used as a record of cancellation, although it is not obligatory. 

Please Note

Products are designed and handmade by me in the UK. Fabrics and colours may vary slightly from item to item, this should not affect the overall look of the design. Care has been taken to ensure product images and descriptions are as accurate as possible, but slight variations may occur.

See here regardng Refunds & Exchanges